Online Workshop on 'Systematic Problem Solving' 22 January 2021 : 2.30 pm to 5.30 pm
Context Setting
What is a Problem?
When there is a gap between our Expectations and the reality, we feel unhappy – which is a “Problem”. This is how a deviation from specification, a failure to meet time lines etc., become our problems. A problem could be defined as “the gap between our expectations and actual state or observation”. From the gap analogy, we also understand that as the gap increases, our suffering gets intensified.
This workshop is designed to cater the needs of leaders and managers who are interested in solving the recurring problems and want to bring in the culture and team-based approach of systematic problem solving to every level of people in the organisation.
The course covers important problem-solving tools like, problem definition, interim action, root cause analysis with QC tools, root cause validation using statistical tools, corrective action, escape points, poka-yoke and more.
Objective
At the end of the workshop, participants will be able to understand and appreciate
- Cost of Poor Quality
- The need for Systematic Problem solving
- Various approaches to problem solving
- Difference between correction, corrective action and preventive action
- Team approach enhance effective solutions and learning
- Risk assessment and interim actions
- Root cause analysis
- Statistical tools
- Arriving at an effective action plan
- Preventing the defects
Key Takeaways
Overview
- Overview of Problem-solving
- Need for Problem-Solving
- Managing a Problem Vs Problem Solving
- Definitions – Correction, Corrective Action & Preventive Action
Step by Step Approach to Problem-Solving
- Understanding a Problem – Definition
- Discover
- Use of 5W2H questions
- Containment Action
- Assessing the problem and its risk
- Forming Effective Teams
- Damage control – Containment Actions
- Investigation
- Planning
- Data / Evidence Collection
- Cause Analysis
- Brainstorming
- Fishbone Analysis
- FMEA
- Why-Why Analysis
- Evidence
- Improve
- Permanent Corrective Action
- Solution Generation
- Pilot Implementation
- Solution Action Plan
- Preventing Recurrence
- Control Plan
- Poka Yoke
- Closure
- Verification of Status
- Verification of Effectiveness
- HD
- Training & Documentation
- Closure
Participation Fees
| Type of Organisation | Fees per Participant |
| CII SSI Members & Individuals | Rs. 2500/- + 18% GST |
| CII Large & Medium Members | Rs. 3000/- + 18% GST |
| Non-Members | Rs. 3500/- + 18% GST |
SPECIAL DISCOUNT:
10% on 3 or more nominations from an organization.
Participation fees is non-refundable/ non-adjustable against any other programme of CII, but change in nomination(s) is accepted.
Registration: Prior registration for participation by the sponsoring companies is necessary.