Online Workshop on 'CUSTOMER CENTRICITY' 24 March 2021

Online Workshop on 'CUSTOMER CENTRICITY' 24 March 2021

Context Setting

In the competitive environment providing customer service or feedback is no longer an advantage, it is imperative. To have an edge, employees should be in a position to constantly question them self “how can I impact the customers?” A customer centric functioning is critical. Customer centricity is putting the customer first, to gain customer satisfaction and loyalty. To be successful it is essential that customer’s experience and their journey in the organization are smooth and satisfactory. For gaining excellence in the organization being customer focused is required. This is where this workshop can help you.

Objective

The workshop focuses on helping organizations develop a customer centric environment by understanding the needs of customers, designing an approach and making the changes, communicating effectively to the customers, and creating a long-lasting relationship. Understanding the benefits of a customer focused functioning and driving a customer centric culture

Key Takeaways

  • Gaining a perspective on how to understand the needs of the customer
  • Knowing about the stages of customer focus
  • Being able to view from customer’s perspective
  • Taking up responsibilities to impact customer in different ways
  • Knowing the barriers in delivering the service to the customer
  • Learning to create strategies to overcome the barriers
  • Understanding the importance of observation and feedback

Participation Fees

INR 3000 + GST @ 18% Per Participant

DISCOUNT

  1. 5% on 2 nominations from an organization.
  2. 10% on 3 or more nominations from an organization.

Who Should Attend / Target Audience

  • All staff who are both directly and indirectly customer facing, including product development, marketing, sales, billing, CSR, retail, support, IT systems and web designers etc., to understand the need to see your organization as customers see it.
  • Managers and senior personnel who want to implement a customer centric based management approach across their organization.



Venue

Microsoft Teams

Coordinator