Online Workshop on 'CUSTOMER CENTRICITY' 24 March 2021
Context Setting
In
the competitive environment providing customer service or feedback is no longer
an advantage, it is imperative. To have an edge, employees should be in a
position to constantly question them self “how can I impact the customers?” A
customer centric functioning is critical. Customer centricity is putting the
customer first, to gain customer satisfaction and loyalty. To be successful it
is essential that customer’s experience and their journey in the organization
are smooth and satisfactory. For gaining excellence in the organization being
customer focused is required. This is where this workshop can help you.
Objective
The
workshop focuses on helping organizations develop a customer centric
environment by understanding the needs of customers, designing an approach and
making the changes, communicating effectively to the customers, and creating a
long-lasting relationship. Understanding the benefits of a customer focused
functioning and driving a customer centric culture
Key Takeaways
- Gaining a perspective on how to understand the needs of the customer
- Knowing about the stages of customer focus
- Being able to view from customer’s perspective
- Taking up responsibilities to impact customer in
different ways
- Knowing the barriers in delivering the service to
the customer
- Learning to create strategies to overcome the barriers
- Understanding the importance of observation and
feedback
Participation Fees
INR
3000 + GST @ 18% Per Participant
DISCOUNT
- 5% on 2 nominations from an organization.
- 10% on 3 or more nominations from an organization.
Who Should Attend / Target Audience
Venue
Microsoft Teams