Online Workshop on 'Customer Service Excellence Retaining & Complaint Management' 21 MARCH 2024: 2.00 pm to 05.00 pm
Context Setting
Customer Service Excellence can help your business thrive in many ways, like increasing sales,
make your customers recommend you to
others, comment and rate your company (helping your marketing team), and it
ultimately make your customers even more open to your calls.
Objective
Learn how
to service EVERY customer with excellence, in an organized way.
- How to deal with unsatisfied customers
- How to Manage Customers in Virtual World
- Develop Strategies so that customers love you and recommend you
Key Takeaways
Content
- SERVQUAL
Model of Expectations
- Moment
of Truth
- Golden
Rules for customer Service
- Rapport
Building with Customers
- Dealing with Irate Customers & Managing Complaints
Methodology
- Ice breakers
- Facilitation Tools & Process
- Puzzles/Quizzes
- Assessments & Training Guide
-
Action Sheets and Implementation Worksheets to
follow post-training and get the results
Participation Fees
INR 3000 + GST @ 18% Per Participant
Discount
5% on 2 nominations from an organization.
10% on 3 or more nominations from an organization.
Who Should Attend / Target Audience
Venue
Online
