Service Excellence can help your business thrive in many ways, like
increasing sales, make your customers recommend you to others, comment and rate your company
(helping your marketing team), and it ultimately make your customers even more open to your calls .
how to service EVERY customer with excellence, in an organized way.
- How to deal with unsatisfied customers
- How to Manage Customers in Virtual World
- Develop Strategies so that customers love you and recommend you
- SERVQUAL Model of Expectations
- Moment of Truth
- Golden Rules for customer Service
- Rapport Building with Customers
- Dealing with Irate Customers & Managing Complaints
3000 + GST @ 18% Per Participant
5% on 2 nominations from an
10% on 3 or more nominations from an
Who Should Attend / Target Audience