Online Workshop on 'Customer Service Excellence Retaining & Complaint Management'

Online Workshop on 'Customer Service Excellence Retaining & Complaint Management'

Context Setting

Customer Service Excellence can help your business thrive in many ways, like increasing sales, make your customers recommend you to others, comment and rate your company (helping your marketing team), and it ultimately make your customers even more open to your calls .


Learn how to service EVERY customer with excellence, in an organized way.

  • How to deal with unsatisfied customers
  • How to Manage Customers in Virtual World
  • Develop Strategies so that customers love you and recommend you 

Key Takeaways

  • SERVQUAL Model of Expectations
  • Moment of Truth
  • Golden Rules for customer Service
  • Rapport Building with Customers
  • Dealing with Irate Customers & Managing Complaints

Participation Fees

INR 3000 + GST @ 18% Per Participant



5% on 2 nominations from an organization.

10% on 3 or more nominations from an organization.

Who Should Attend / Target Audience

This workshop is ideal for corporate professionals in all roles who are part of teams or are leading teams across different levels of the organizational hierarchy. From Freshers right up to higher management.


Microsoft Teams