Context Setting

In today’s competitive business environment, organizations must continually strive for excellence. Adopting Total Quality Management (TQM) as a business excellence tool can unlock growth, efficiency, and customer satisfaction. Our training program on TQM is designed to help organizations achieve operational excellence and long-term success.

 

The program will guide participants through TQM’s key principles, including continuous improvement, employee involvement, and customer-focused processes. It will explore how TQM integrates quality across all business functions, ensuring a unified approach to excellence.

 

CII CME is organizing Virtual Session on TQM as a Business Excellence Tool 1400-1700 hrs, Thursday & Friday, 24 & 25 October 2024 

Objective

• Explore various perspectives on quality, including those from Juran, Crosby, and other pioneers, to grasp a comprehensive view of its significance in modern business operations. 

• Dive into Juran’s Trilogy, Crosby’s Zero Defects production system, and the Quality Management Maturity Grid to understand how these frameworks drive continuous improvement.

• Investigate how Total Quality Management (TQM) facilitates the alignment of business operations across different departments and functions, driving a unified approach to excellence.

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Key Takeaways

• Study the methodologies of QFD, QBD, DFM, and DFSS to understand their role in ensuring quality is built into the design and manufacturing processes.

• Identify the key enablers and principles of TQM, including cultural shifts, continuous improvement, and employee engagement, to foster a quality-driven organizational environment.

Faculty

Coordinator